VoIP

Choosing a VoIP Provider

Posted on March 19, 2009. Filed under: VoIP | Tags: choosing voip services, provider, VoIP |

If you are currently looking for a VoIP provider to deliver telephone services to your home or business, you may already be aware of the advantages of using VoIP. If you’re already sold on using VoIP rather than traditional voice services, then you should focus on the VoIP company as a whole, while ensuring that they can deliver the features you need for your business.

At Network Services Group, we are confident that we can fulfill both of these necessities that you should require from the VoIP provider that you choose. Here are some questions you should ask of every VoIP provider that you consider.

How reliable is the VoIP service provider?

A reliable VoIP service is backed by multiple server redundancy with automatic failover. With NSG, the  equipment hosting your phone service is stored remotely in a state-of-the-art co-location facility, your call data, settings, and continued phone service is protected against natural disasters and local power grid failures.

What about VoIP features?

Network Services Group offers FreedomIQ hosted PBX service, which comes fully-equipped with an enterprise-grade feature set that is constantly being upgraded and improved. You get access to features such as a professional automated attendant, automatic call distribution (ACD), call queuing, hold music, multiple voicemail boxes, internet faxing, a web-based control panel, etc.

Call forwarding features routed your calls to any phone, of any type, anywhere in the world. Employees can seamlessly receive business calls whether they are working in the office, at home or on the road. More details about our VoIP features and telephone equipment to come.

Can I add lines?

Yes, our VoIP service can be quickly scaled up to match your changing business needs. With no centralized hardware, you can add new phones, features, and even locations to your FreedomIQ hosted PBX without having to make a significant investment on new telephone equipment.

Data and Phones on the same line

Both telephone and data traffic travel on one line. This is important in order for you to save on the cost of adding additional lines as your business or family grows.

Do you guarantee service?

NSG has provided telephone services to homes and businesses since 1984. Our VoIP service is just one of our newest product offerings. The technologies may change over the years, but our service guarantee and commitment to customer services does not.